Frequently Asked Questions
What are your products made of?
Our Bsensible products are made of Tencel and Smartcel sensitive fibers and become waterproof by a very thin polyurethane underlayer.
Where do you manufacture your products?
We manufacture our products entirely in Spain.
For how long do the products keep their properties?
All properites of the products remain unchanged, no matter how many times they are washed and tumbled dried.
How do I care for my Bsensible products?
BSensible products can be machine washed at a maximum temperature of 60 degrees for colour sheets and pillowcases, and 90 degrees for white ones. They can all be tumbled dried at low-medium heat.
How do I track my order?
When your order has been dispatched, you'll receive a dispatch confirmation email with a link to track your parcel.
What happens if the order I receive is faulty or incorrect?
In the rare and unfortunate event of your order being faulty or incorrect please accept our apologies and simply email us at firstname.lastname@example.org.
How do I return my order?
You can return it by using the returns label you’ll find in your parcel.
What is your returns policy?
You can send your order back to us in its original condition within 30 days for a full exchange or refund. If the item you purchased was a clearance item then please return within 14 days to receive a refund.